Privacy Policy

Last updated: 25.10.2025

The Samira Soomaal app is developed and operated by Tusaalo ("we", "us", "our"). This Privacy Policy explains how we collects, use, and protect your personal information when you use our mobile application.

1. Information We Collect

• Personal Information: Name, phone number, email, password.
• Order Information: Items ordered, delivery address, order history, instructions.
• Payment Information: Mobile money, or other payment details (processed securely by payment providers).
• Location Information: If enabled, we may use your device's location to confirm your delivery address.
• Device & Usage Information: Device type, IP address, operating system, app version, app interactions.
• Support Information: Messages or inquiries you send us.

2. How We Use Your Information

• Create and manage your account
• Process and deliver your food orders
• Facilitate secure payments and refunds
• Provide order updates and customer support
• Improve our app and services (analytics, performance monitoring)
• Send promotions or offers (only if you opt in)
• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your data. We only share it with:

• Delivery staff – to complete deliveries.
• Payment providers – to process transactions securely.
• Service providers – for hosting, IT support, analytics.
• Legal authorities – when required by law.

4. Data Retention & Deletion

• We retain your information only as long as necessary.
• You can request account deletion anytime by contacting us attusaalointernational@gmail.com
• After deletion, we remove your data except where legally required.

5. Your Rights

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your account and data
• Withdraw consent for marketing at any time

6. Permissions Used by the App

• Location: To confirm delivery addresses.
• Storage/Media: To allow you to upload a profile picture and download order receipts.
• Push Notifications: To send you order updates and offers.

7. Security of Your Data

We protect your data with HTTPS secure connections, encryption, and limited staff access. However, no system is 100% secure.

8. Children's Privacy

The app is not directed at children under 13. We do not knowingly collect data from children. If we learn that we have collected such information, we will delete it.

9. Changes to This Policy

• We may update this Privacy Policy.
• Updates will be posted here with a new ‘last updated' date.
• Significant changes may be communicated via the app or by email.

10. Contact Us

Samiira soomaal app
Email: tusaalointernational@gmail.com

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